14. Ensure box office and marketing personnel are trained in accessible communication and have clear processes in place for helping those with special needs. This might involve communicating via Relay UK or a 3rd Party on the phone.
15. Box office and marketing personnel should be trained in how to communicate changes to the programme or cancellations.
16. An accessible booking system is one that provides various ways in which to contact organisers to enquire about, or book, access facilities. It also includes different ways to purchase tickets, (i.e. face-to-face, phone or web).
17. The process on how disabled people book tickets should be properly communicated on publicity material and via ticket agencies. If evidence is required to support a booking, this should be as flexible and as open as possible.
18. Entrance policies for venues should consider varying access requirements, including early access.
19. Early bird schemes for events that incorporate accessible campsites are particularly helpful.
20. Ensure all information is accessible by providing it in a variety of options:
- Easy Read guide
- Sign language video
- Audio file
- Large print/ rich text
21. Storing customers’ details in a database enables disabled people to register their access requirements and eligibility for bookable facilities, removing the need for evidence to be submitted repeatedly.