10. All those interfacing with the public should be trained in accessibility and should know about the accessible facilities that are in place. This training should include:

  • Appropriate language, terminology, and communication (i.e., language that doesn’t make assumptions about what disabled people think and feel).
  • Understanding the Equality Act and Social Models of Disability.
  • Knowledge of the event’s policies and procedures around accessibility (including emergency evacuation).
  • Awareness of the facilities the event is providing for disabled customers and how to access them, including how they can access support to help them enjoy the entertainment (sign language interpretation, captioning, audio description, touch tours etc.).
  • How to respond to requests and manage challenging situations.

NOTE:  See Attitude is Everything’s live event industry training.